Shipping & Returns FAQs
This website ships to all of our Australian customers.
We also ship to the following regions:
- Shipping to New Zealand? Click here.
- Shipping to Europe and the UK? Click here.
We ship Monday - Friday (excluding public holidays), and all orders will be shipped the following business day after being placed. On an ordinary operating day, orders placed before 1pm Melbourne time will be despatched the same day (i.e. handed over to Australia Post).
Please note that the majority of freight companies in Australia are currently experiencing some delivery delays due to staff shortages and service disruptions. We greatly appreciate your support and patience during this time.
For Australian customers we offer free standard shipping on orders over $85.00 and free express shipping on orders over $100.00.
If you're in New Zealand but order off our Australian site, shipping is calculated at $20. To take advantage of above free shipping rates, make sure you buy from our New Zealand store.
For our standard shipping option we ship orders within Australia via eParcel (but no actual ‘ships’ were involved in this delivery unless you're in Tasmania) at a flat rate of $7.00, including tracking. This price is standard for all orders under $85.00, irrespective of size.
During normal operations, Australia Post has an estimated delivery time frame of 2+ business days. Please use the Australia Post delivery calculator here. (We ship from Altona North, 3025). Due to the current delays associated with COVID-19 and various weather events, timeframes have been extended, and your tracking is likely to take longer to update than normal.
For our express shipping option we us Australia Post Express Post at a flat rate of $12.00, including tracking. This price is standard for all orders under $100.00, irrespective of size. Since the COVID-19 pandemic, this is no longer a nationwide overnight service, but expected delivery timelines for this service are 1-4 days.
If you're a New Zealand customer, you'll get the best service from nz.kesterblack.com. We ship orders within New Zealand using NZ Post Overnight at a flat rate of $6.00, including tracking. This price is standard for all orders under $85.00, irrespective of size.
Once orders are handed over to NZ Post, standard delivery time is within 1 business day, but please note we cannot guarantee this.
Click below for full tracking details (including which carrier is delivering your parcel in your country):
Just pop in the consignment ID that we email you once your order is dispatched. Didn’t receive a tracking code? Email us and we shall rectify ASAP!
*All postage and handling prices above are AUD unless otherwise stated.
We’re totally in love with our products and we want you to be too. That’s why if for any reason you are not 100% satisfied with your purchase, we will be just as bummed as you and will offer a 30-day fuss-free returns policy (from the time you place your order) in addition to any rights you have under consumer laws. Once an order has been placed it is automatically forwarded for processing by our warehouse. After this, you will most likely need to sit tight until your order arrives before we can help resolve any issues.
First up, email us at email@example.com within 30 days of placing your order so that we can determine where we went wrong and advise next steps. Please note that for the return to be accepted you must contact us before sending the item(s), and returns cannot be accepted for products ordered using a discount code (unless consumer laws apply). Once a return is accepted we will process a refund, but we are not currently processing exchanges.
We will require you to return the product and pre-pay all postage (we always recommend Registered Post). You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Kester Black will not be responsible for parcels lost or damaged in transit if you choose not to insure.
We’re a bit nit-picky when it comes to perfecting our products. So if for whatever reason you believe the product is not perfect, you will need to return it to us so that we can learn from the experience and make sure it doesn’t happen again for any future beauty-lovers.