This website ships to mainland Australia.
Please note that we currently cannot ship to Tasmanian due to Australia Post restrictions. We are working on a solution, and hope to return with this service soon.
We also ship to the following regions:
We ship Monday - Friday (excluding public holidays), and all orders will be shipped the following business day after being placed. On an ordinary operating day, orders placed before 1pm Melbourne time will be despatched the same day (i.e. handed over to Australia Post).
Please note that due to the COVID-19 pandemic Australia Post is experiencing some delivery delays. This is due to an unprecedented volume of parcels in the network, combined with COVID-19 restrictions. We greatly appreciate your support and patience during this time.
Free shipping on orders over $64 within Australia and $68 within New Zealand.
If you're in New Zealand but order off our Australian site, shipping is calculated at $20. To take advantage of above free shipping rates, make sure you buy from our New Zealand store.
We ship orders within Australia via eParcel (which means, road-only, and that no actual ‘ships’ were involved in this delivery) at a flat rate of $8.00, including tracking. This price is standard for all orders, irrespective of size.
During normal operations, Australia Post has an estimated delivery time frame of 2+ business days. Please use the Australia Post delivery calculator here. (We ship from Truganina, 3029). Due to the current delays associated with COVID-19, timeframes have been extended, and your tracking is likely to take longer to update than normal.
Our current priority shipping option is Toll Road Express, with cost calculated at checkout. For the majority of Australia this is $10.00, unless the delivery destination is affected by regional delivery charges. Please note this is a road only service, and all orders are shipped from Melbourne with expected transit times (depending on destination) of 2-5 days. This service is not available for PO Box or parcel locker addresses, so if you select this service for these addresses, your order will be sent with Australia Post eParcel.
We are working on expanding our domestic shipping options and will have more available soon.
If you're a New Zealand customer, you'll get the best service from nz.kesterblack.com. We ship orders within New Zealand via New Zealand Post at a flat rate of $8.00, including tracking. This price is standard for all orders, irrespective of size.
Once orders are handed over to NZ Post, standard delivery time is up to 5 business days.
Click below for full tracking details (including which carrier is delivering your parcel in your country):
Just pop in the consignment ID that we email you once your order is dispatched. Didn’t receive a tracking code? Email us and we shall rectify ASAP!
*All postage and handling prices above are AUD unless otherwise stated.
We’re totally in love with our products and we want you to be too. That’s why if for any reason you are not 100% satisfied with your purchase, we will be just as bummed as you, and will offer a 30 day fuss-free returns policy (from the time you place your order). Once an order has been placed it is automatically forwarded for processing by our warehouse. After this you will most likely need to sit tight until your order arrives before we can help resolve any issues.
First up, email us at firstname.lastname@example.org within 30 days of placing your order so that we can determine where we went wrong and advise next steps. Please note that returns cannot be accepted for products ordered using a discount code.
We will require you to return the product and pre-pay all postage (we always recommend Registered Post). You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Kester Black Limited will not be responsible for parcels lost or damaged in transit if you choose not to insure.
We’re a bit nit-picky when it comes to perfecting our products. So if for whatever reason you believe the product is not perfect, you will need to return it to us so that we can learn from the experience and make sure it doesn’t happen again for any future beauty-lovers.